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THE COMPANY
The company
VARIG Group
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HERE
HISTORY
The year 1927. Commercial aviation has begun its first
flights throughout the world. In Brazil, it navigates
between the dream and the bold venture. Until, in a small
room of the Commercial Association of Porto Alegre, at a
meeting of idealists – more audacious than dreamers – having
before them Otto Ernst Meyer, VARIG’s creator, was launched
the major and most important chapter in the history of
Brazilian air transportation.
img_aviao.gifOn this day, May 7, 1927, was born S.A. Empresa
de Viacao Aerea Rio-Grandense, VARIG, whose birth
certificate – the company’s statutes, approved by the first
share-holders – was nothing more than a document with some
proposals and many signatures, symbols of support for the
building of an ideal that history has shown to be noble and
that has been a source of pride for Brazil and Brazilians.
From the first Aircraft – the Atlantic, 9 passengers, 180
km/h – to today’s Boeing 777 (the most modern commercial
aircraft in the world), with a capacity to carry 287
passengers and a speed of almost 1000 km/h, it has been a
true story of men and machines, where the name Ruben Berta –
the company’s first employee and its president from 1941 to
1966, the year of his death – stands out not only as a
symbol, but as an example of the outreach and the dedication
of the company.
VARIG began with a mere 270-kilometer route – Porto Alegre –
Pelotas –Rio Grande, which, in its first year of existence,
logged 25 flights, carried 652 passengers, in 210 hours of
flight. Actually, together with Rio Sul and Nordeste, it
operates the largest and most complete network of routes in
Brazil, with service to 110 cities. Outisde Brazil, it has
direct service to 27 destinations in 18 countries on four
continents. And since joining the Star Alliance, the largest
alliance of airines in the world, it has been able to offer
even more convenience to the passenger, who can now
comfortably and rapidly reach anywhere on the terrestrial
globe.
Today, VARIG, the pioneer – the first commercial airline of
Brazil – can proudly cite numbers that secure its position
as the largest airline company in the country and in Latin
America and one of the leaders of the world market: in over
75 years of existence, it has carried more than 210 million
passengers, logged more than 7 million hours of flight,
completed more than two and a half million flights; and its
aircraft have flown roughly 115 thousand times around the
world
.
STAR ALLIANCE
Star Alliance was established in 1997 as the first truly
global airline alliance to offer customers global reach and
a smooth travel experience. Star Alliance has been voted
Best Airline Alliance by Skytrax in 2003 and 2005. The
members are Air Canada, Air New Zealand, ANA, Asiana
Airlines, Austrian, bmi, LOT Polish Airlines, Lufthansa,
Scandinavian Airlines, Singapore Airlines, Spanair, TAP
Portugal, THAI, United, US Airways and VARIG Brazilian
Airlines. South African Airways and SWISS will be integrated
during the first half 2006. Overall, the member carriers
offer more than 15,000 daily flights to 790 destinations in
138 countries.
HUMAN RESOURCES
The importance of investment in the area of Human Resources
is directly related to the commitment to quality service.
In awareness of this, VARIG is a company that invests in its
professionals in order to attain the highest customer
satisfaction.
HUMAN RESOURCES MISSION:
To harmonize relations between the Comany and its employees,
in order for them to become partners in the business,
motivated, enabled and committed to results, supported by
leader-managers, so that VARIG will be an excellent place to
work.
PROFILE OF THE VARIG EMPLOYEE:
Communication
Ability to relay information spontaneously and clearly, as
well as the ability to understand customer needs and
expectations, leaving him/her with a positive impression
through attitude, appearance and courtesy (verbal and
non-verbal communication).
Courtesy and Sensitivity
Ability to win over the customer through an agreeable and
hospitable attitude, listening to him/her and being able to
empathize; understanding customer needs and values; striving
for efficient and personal service.
Team Spirit
Ability to work as a team, maintaining a professional,
involved and collaborative attitude, incorporating the
contributions of all individuals for better goal attainment.
Initiative and Enthusiasm
Ability to act and make spontaneous decisions that are
appropriate and positive in diverse circumstances, with
innovative solutions compatible with the Company’s
philosophy of good customer service.
Interpersonal Relationships
Takes interest and pleasure in activities involving personal
contact with a strong bent toward public relations, always
displaying a friendly, pro-active, receptive and solicitous
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